Cancellation and missed-visit policy

Why we ask

Each visit is time held for you. With notice, that time can go to someone who is waiting to be seen, often the same week.

How to cancel or reschedule

Call (848) 801-9248 or reply to your reminder text. A voicemail counts, as long as it arrives 24 hours before your visit. You can also ask for a new time at the same moment, and we will offer the next one that works for you.

Late cancellations and missed visits

Cancelling with less than 24 hours’ notice, or not arriving, counts as a missed visit. A missed-visit fee may be charged. Insurance does not cover it, so it is billed to you. The office tells you the fee when you book.

If you arrive more than 15 minutes late, including to a video visit, there may not be enough time left for your appointment. We will do what we can in the time that remains. If the visit has to be rebooked, it counts as a missed visit.

When life gets in the way

Sudden illness, emergencies and severe weather happen. Tell us as soon as you can, and the fee is usually waived when that is the reason.

The same rule for everyone

This policy applies to every patient, whatever their insurance. If NJ FamilyCare (Medicaid) covers your care, you are never charged a missed-visit fee.

Repeated missed visits

After three missed visits in a year, we will ask to talk with you about whether this practice is the right fit. If care ends, you receive 30 days’ written notice, help finding another clinician, and urgent care and needed refills during those 30 days.

Questions

Call (848) 801-9248, Monday to Friday, 9 a.m. to 5 p.m.. For the cost of care before you book, see your right to a Good Faith Estimate.